Accessibility
The Shed welcomes all audiences to experience work made across all forms of creativity. We offer the following services to meet the needs of our audiences. If you have questions about accessibility services at The Shed, please call our box office at (646) 455-3494 or email accessibility@theshed.org.
Accessibility for Viola’s Room
If you have accessibility needs and would feel more comfortable going through Viola’s Room with a member of staff, access stewards are available to book at no extra charge.
After purchasing your Access ticket, please email us at accessibility@theshed.org to arrange your access steward. We might not be able to guarantee an access steward if you send a request less than a week before your visit.
Please note: Access stewards might not be available without advance booking. The purchase of any ticket, including Access tickets, doesn’t guarantee an access steward. Access stewards will not be able to assist with personal care needs.
Audience members who use a wheelchair or other mobility aid (such as a walker, surgical boot, etc) should book an “Access Ticket” in the Private Experience tab for their time slot.
If you plan to attend with a companion, friends or family, please have those individuals (up to 5) book individual tickets separately for the same time slot.
If you have questions before purchasing a ticket, please email accessibility@theshed.org.
An audio-described version of Viola’s Room is available. Please let our staff know upon arrival if you need a device with audio description.
However, for the best experience of Viola’s Room, we recommend that you book an “Access Ticket” in the Private Experience tab, and request an access steward to accompany you during your visit (in addition to or in place of your companion). If you have booked your Access ticket, please contact us at accessibility@theshed.org to book an access steward.
Again, access stewards might not be available without advance booking. The purchase of any ticket, including Access tickets, doesn’t guarantee an access steward. Access stewards will not be able to assist with personal care needs.
We offer the following listening options. Please let our staff know upon arrival if you would like one of these devices.
Hearing aids with direct input. Some hearing aids have a provision for a direct sound feed via a 3.5mm TRS jack. Direct input cables are typically bespoke to different hearing aids, so please bring your cable or adapter with you. If your hearing aids cannot connect through a TRS jack, then there is the possibility to connect via bluetooth, although the mini-jack would be recommended before this to avoid any latency issues.
Over-ear headphones. If you normally wear a behind-the-ear hearing aid, we can provide over-ear headphones. In most cases, this is the easiest solution as the hearing aid microphone is encompassed within the headphones and so will pick up the sound without any adjustment to the hearing aid being needed.
Volume boosters. If you have a hearing sensitivity in one or both ears, we have volume controls that allow the volume to be adjusted individually in each ear.
Assistive Listening Devices
Live Performances
Visitors may check out assistive listening devices for live performances. A driver’s license will be held to check out the device. Devices are disinfected between use. Admissions desks are equipped with induction loop systems.
Exhibitions: ListenWIFI
Assistive listening is available for exhibitions on your smartphone over The Shed’s free Wi-Fi network via the free ListenWIFI app. Devices will be available for you to borrow outside the exhibition entrance if you do not want to use your own smartphone. Devices are disinfected between use. A driver’s license will be held to check out the device. Admissions desks are equipped with induction loop systems.
Download the ListenWIFI app before you arrive with the app store links below.
To use the ListenWIFI app at The Shed:
- Connect to TheShedFreeWiFi.
- Download the app using the links above (if you haven’t already).
- Open the app while connected to TheShedFreeWiFi.
Restrooms
Restrooms open to the public are in The Doctoroff Lobby. An accessible restroom is located on Level 4. A staff member can direct you to the closest elevator to reach the restrooms.
Elevators
Elevators are located on the east and west sides of the building in The Doctoroff Lobby.
Getting to The Shed
Subway
The closest elevator-accessible subway station is 34 St-Hudson Yards (7 train). 34 St-Penn Station (1, 2, and 3 trains) and 34 St-Penn Station (A, C, and E trains) also offer elevator access.
Bus
The bus lines with stops closest to The Shed include the M11 along 10th Avenue, the M12 along 11th Avenue, and the M34 SBS, which provides select bus service to Hudson Yards along 34th Street.
Pick-up / drop-off
The Shed’s Hudson Boulevard entrance (near the intersection of Hudson Boulevard and 11th Avenue) provides an accessible passenger loading zone allowing for automobile pick-up and drop-off access to the building.
Access-A-Ride
The Metropolitan Transit Authority operates the Access-A-Ride program as a service for people with disabilities. For drop-off at The Shed’s Hudson Boulevard entrance, please request 20 Hudson Yards as seen in the Places File. Please visit the MTA’s Access-A-Ride webpage for more information.
Parking
There are two parking garages in close proximity to The Shed on West 30th Street between 10th and 11th Avenues. One is on the north side of the block, beneath Hudson Yards. An additional garage is located across the street from The Shed at 552 West 30th Street.