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The Shed is committed to bringing together a diverse staff of professionals with outstanding expertise in their areas. We are a collaborative, entrepreneurial, and creative institution, dedicated to working with equity and respect as we support original new work across creative disciplines.
The Shed at sunset, May 2017. Photo: Simon Luethi.

Available Positions

Digital Content Manager

Reporting to the Editorial Director, the Digital Content Manager will coordinate development and production of original multi-channel content as a critical component of The Shed’s overall communications strategy. The Shed is committed to bringing the creative process behind each Shed commission, from concept to presentation, closer to audiences. The Digital Content Manager will be charged with overseeing all aspects of production of multimedia features including but not limited to videos, podcasts, original audio content, social media assets, and digital interactive experiences as part of an overall communications strategy designed to bring these stories closer to audiences.

Visitor Experience Supervisor

The Visitor Experience Supervisor is a key member of the Visitor Experience team that will be responsible for developing, launching, and managing frontline operations for The Shed. The Visitor Experience Supervisor will lead the frontline team, be a power user of the ticketing platform, and help achieve the customer service goals of The Shed. The Visitor Experience Supervisor will be part of the core team that is responsible for the audience experience and rethinking how technology and new engagement strategies can shape that experience. The Visitor Experience Supervisor will lead a fully cross-trained team in the operational areas of box office, front of house, group sales, and customer service.

The ideal candidate has experience leading frontline teams, using ticketing systems, front-of-house operations, and customer service in seated, general admission, and timed ticketing environments. They have expertise in both the performing and visual arts, which is essential for the interdisciplinary nature of The Shed’s programming. They have leadership experience, a demonstrated enthusiasm for The Shed’s mission to advance contemporary culture, a strong interest in the arts, popular culture, science, and technology, and can work collaboratively with colleagues across a quickly growing organization.

Audience Services Manager

The Audience Services Manager is a key member of the Visitor Experience team, responsible for developing, launching, and managing front-of-house operations for visual and performing arts at The Shed. Reporting to the Director of Ticket Services, the Audience Services Manager will lead the frontline team, oversee front-of-house operations, and help achieve the customer service goals of The Shed. The Audience Services Manager will be part of the core team that is responsible for the visitor experience and rethinking how technology and new engagement strategies can shape that experience. The Audience Services Manager will be running operations in flexible performance spaces that change for each newly commissioned production. This includes The McCourt (approx. 1,200 seated, 2,000 standing), a theater (500 seated), and two 13,000-square-foot gallery spaces.

The ideal candidate has experience optimizing front-of-house operations for cultural organizations in seated, general admission, and timed ticketing environments. They have expertise in both the performing and visual arts, which is essential for the interdisciplinary nature of The Shed’s programming. They have leadership experience, a demonstrated enthusiasm for The Shed’s mission to advance contemporary culture, a strong interest in the arts, popular culture, science, and technology, and can work collaboratively with colleagues across a quickly growing organization.

Head of Visitor Experience

The Shed seeks a Head of Visitor Experience responsible for setting strategy, team management, and collaborating with departments across the organization to create a superlative visitor experience. This position is responsible for current and long-range delivery of quality service to all Shed visitors including visitor services (ticketing, front of house, ushers and member services), group sales and services, retail management, frontline staff service training, visitor and staff logistics strategy, planning and management, and café partner management. The Head of Visitor Experience reports to the Chief Operating Officer and collaborates closely with senior leadership, ensuring that the visitor experience at The Shed is  exceptional before, during, and after every visit.

Customer Service Manager

The Customer Service Manager is a key member of the Visitor Experience team, responsible for developing, launching, and managing customer service and ticket sales operations for visual and performing arts at The Shed. Reporting to the Director of Ticket Services, the Customer Service Manager will lead the cross-trained frontline team, oversee ticket and membership sales and service, and help achieve the service goals of The Shed. The Customer Service Manager will be part of the core team that is responsible for the visitor experience and rethinking how technology and new engagement strategies can shape that experience. The Customer Service Manager will be responsible for all sales and service channels for ticketing and membership including phone, chat, web, and in person.

The ideal candidate has experience optimizing customer service operations for cultural organizations in seated, general admission, and timed ticketing environments. They have expertise in both the performing and visual arts, which is essential for the interdisciplinary nature of The Shed’s programming. They have leadership experience, a demonstrated enthusiasm for The Shed’s mission to advance contemporary culture, a strong interest in the arts, popular culture, science, and technology, and can work collaboratively with colleagues across a quickly growing organization.

IT Support Specialist

The IT Support Specialist will play a key role within The Shed’s Technology team, providing front line technical support to The Shed’s staff with hardware, software, and AV needs. This includes office, production, and front-of-house staff, as well as outside artists and consultants working at The Shed. The IT Support Specialist will be responsible for tracking all instances of support by creating IT tickets using ticket-tracking software.

The IT Support Specialist will be in charge of keeping current systems updated and running smoothly. The IT Support Specialist will also be responsible for onboarding new employees: creating accounts, setting up workstations, and introducing new employees to IT systems at The Shed.

The ideal candidate will be able to learn quickly as new systems and procedures are introduced. They should evaluate existing processes and practices and recommend improvements. The IT Support Specialist must have good documentation skills and keep a reliable record of all changes and improvements made to IT systems. They will work closely with the IT Manager to maintain and improve structural IT systems including wired and wireless networks, phone system, digital signage, networked AV equipment, and all other IT systems in the building.

Social Media Manager

The Social Media Manager will play a key role within The Shed’s Marketing and Communications team, which is charged with driving local, national, and global visibility for The Shed’s opening in spring 2019 and developing comprehensive efforts to promote all performances, exhibitions, programs, initiatives, and events.

Reporting to the Director of Marketing, the Social Media Manager will develop and manage The Shed’s social media strategy, with a focus on introducing the institution to a local and international audience. The ideal candidate will have experience in overall social strategy, content production, and community management for a prominent brand.

Special Events Associate

The Shed seeks a Special Events Associate to plan, execute, and manage external rental events, internal events, and fundraisers. This position will have a specific focus on The Shed’s rental program, helping to build the program from the ground up, market the space, and manage rentals onsite.

The ideal candidate has a track record of success in event planning and/or client management and must have familiarity with the landscape of the New York City events industry, including an understanding of venue management, vendor coordination, budgeting, and operational protocol for planning and producing events.

Graphic Designer

The Graphic Designer will serve as part of The Shed’s internal Design Department within the Marketing and Communications team. Working closely with the Design Director, the Graphic Designer will conceptualize, develop, present, and design materials across The Shed’s digital, print, and environmental platforms. In addition, the Graphic Designer will work in close collaboration with all institutional departments to create materials that engage a wide range of audiences and foster appreciation for The Shed’s programs and mission. The Graphic Designer will play an integral role in the development, implementation, and evolution of The Shed’s visual identity. The ideal candidate will be an exceptional designer with a wide range of skills, someone who connects deeply with The Shed’s mission, and who can work collaboratively with colleagues across a quickly growing organization.

Intersectional Marketing Manager

As a new cultural organization, The Shed is committed to engaging the broadest possible audience. We believe in racial and cultural equity and will consider ourselves successful only when the community of artists and audiences we serve reflects and responds to the diversity of our city. Welcoming of all and committed to lowering economic and other barriers to cultural participation, The Shed is developing ambitious and innovative ticket access and engagement programs that prioritize individuals in low-income neighborhoods, residents from New York City Housing Authority (NYCHA) public housing developments, and intersectional audiences. To achieve this goal, The Shed seeks an Intersectional Marketing Manager. This position will report to the Director of Marketing and work in deep collaboration with the Chief Civic Program Officer and their staff.

Marketing Manager

The Marketing Manager will play a key role within The Shed’s Marketing and Communications team, which is charged with driving local, national, and global visibility for The Shed’s opening in spring 2019 and developing comprehensive efforts to promote all performances, exhibitions, programs, initiatives, and events.

Reporting to the Director of Marketing, the Marketing Manager will work on a wide range of projects, helping with strategy and leading execution of all marketing efforts. The ideal candidate will have experience coordinating both digital and traditional projects, from email and SEO/SEM to advertising and print materials.

Technology Systems Manager

The Technology Systems Manager will play a key role within The Shed’s Information Technology team, which is charged with building a strong technical foundation to support fundraising and ticketing on a RAMP-hosted Tessitura platform, as well as other systems. The Technology Systems Manager will work closely with the Chief Technology Officer to develop and manage The Shed’s Tessitura database to support the use and analysis of patron data, including writing SQL queries, custom reports, and custom screens. The position will work closely with the Director of Ticket Services and Director of Development Operations to manage Tessitura projects across the organization to optimize system usage. The Technology Systems Manager will manage the Tessitura ecosystem to ensure that all systems support our technology-driven approach to visitor engagement. The ideal candidate will be someone who connects deeply with The Shed’s mission to advance contemporary culture, has an entrepreneurial mindset, and can work collaboratively with colleagues across a new and quickly growing organization.

Marketing Analyst

The Marketing Analyst will play a key role within The Shed’s Marketing and Communications team, which is charged with driving local, national, and global visibility for The Shed’s opening in spring 2019 and developing comprehensive efforts to promote all performances, exhibitions, programs, initiatives, and events.

The Marketing Analyst will report to the Director of Marketing and work closely with the Chief Marketing and Communications Officer to develop and manage The Shed’s marketing data strategy. The ideal candidate will have experience analyzing and reporting on marketing data.

Corporate Partnerships Associate

The Shed seeks a Corporate Partnerships Associate to work as a member of a highly accomplished and skilled team. The Corporate Partnerships Associate will report to the Director of Corporate Strategy and Partnerships and will provide critical support for corporate partnerships for The Shed. Specifically, this role will be responsible for assisting in all activities related to The Shed’s current and prospective corporate partners including administrative support, proposal generation, marketing collateral development, sponsorship activation and benefit fulfillment, tracking, analysis, and reporting. In addition, the Corporate Partnerships Associate will assist in building, launching, and managing The Shed’s Corporate Membership Program, which will include administrative support, solicitation, and benefit fulfillment processes. The ideal candidate is highly organized, detail-oriented, collaborative, and has very strong administrative skills.

Production Supervisor

The Shed is a commissioning organization devoted to supporting leading artists to create new work in a variety of venues, ranging from a large hall to theaters to art galleries. The Production Supervisor should demonstrate an aptitude and willingness to brainstorm creative strategies and solutions to technical design challenges throughout the Production Process; to implement best practices while developing the Shed-way; to think outside the box, where appropriate with the artists, and Shed colleagues.

The Production Supervisor will have strong technical aptitude as well as creative management and development skills, work well under short time constraints, and be able to pivot easily from one task or idea to another. They should be experienced with all aspects of technical production, and have an in depth knowledge of NYC vendors and practices. Theatre, music, and event production experience is essential, as is an open, creative approach to the production process. Sensitivity to varying artists’ and clients’ needs and patience amidst changing priorities will help immeasurably in this position.

The Production Supervisor will report to the Director of Production and will work on all events as assigned. The Production Supervisor will work closely with the Production Manager and Technical Director, as well as producers, curators, and the creative team, to manage the day to day production process including the running of shows. A flexible schedule is a requirement. Patience and a good-natured attitude will be essential.

Program Manager

Nurturing artists at the beginning of their careers is a central commitment for The Shed, as integral to our mission as commissioning and presenting new work by established artists. The Shed has developed the Program Manager role, dedicated to The Shed’s Open Call, to provide invaluable support, visibility, and recognition for NYC early-career artists any age over 18 working across all forms and media to create and present new work in our unique space. Open Call will occupy various spaces at The Shed throughout the year, including one of the galleries, the theater, and the outdoor plaza, allowing for artistic diversity in commissioned works. Open Call artists working in the theater and plaza space will follow each other within a presentation period; the gallery space will be presented as a group exhibition. Disciplines include (but are not limited to): performing arts (including dance, theater), visual arts (all media), music, literary arts, film, fashion, design, and new media), as well as interdisciplinary and new-media work.

The Program Manager is part of the Program team and reports to the Chief Civic Program Officer and the Senior Curator. The primary responsibility of the Program Manager is to oversee and manage the development, production and installation/running of The Shed’s Open Call 2019 commissions within all three spaces: Theater, Plaza, Gallery.

Facilities Manager

The Shed has been designed to be a highly adaptable, flexible and technologically advanced art and performance facility. There are many kinetic elements that provide for a fully deployable building structure which require specialized maintenance and operational procedures.

The Facilities Manager is responsible for overseeing facility operations, including maintenance, event operations and building cleanliness. This position will manage the repair, maintenance, and cleaning assignments performed by the facilities staff as well as vendors and contractors.

Reporting to the Director of Facilities, this key managerial position will assist in developing and implementing new operational standards, formulate and manage budgets, and work with the various organization departments for the successful hosting of events and programming. The Facilities Manager will coordinate maintenance and operations of common use areas with adjoined commercial office and residential towers.

Director of Public Programs

The Shed seeks a Director of Public Programs who exemplifies and promotes our values and strives to build inclusive communities and connections through engaging and participatory public programming and initiatives. Bringing together artists, audiences, thought leaders, influencers, activists, and educators to exchange ideas and strengthen connections between the arts, sciences, humanities, and society, Public Programs at The Shed will provide context for our commissions and offer ongoing platforms for the exploration and expression of the urgent ideas embedded in our work. Programs will include artist-created events, lectures and conversations, podcasts, gallery talks and tours, panels, symposia, workshops, and courses.

In partnership with the Chief Civic Program Officer, the Director of Public Programs is responsible for envisioning and executing programs to make The Shed a welcoming, accessible, and inclusive environment for people of all backgrounds and abilities. They will direct all aspects of The Shed’s educational programs for adults and access audiences as well as supervise the Assistant Producer who manages youth and community programs. They will research and develop program models that forge closer connections to the local community, to increasing access, awareness, and appreciation of The Shed’s commissions. The Director of Public Programs conceives and produces programs across a wide range of artistic mediums and forms, including theater, dance, film, music, and visual arts. They bring connections to the creative community and have a track-record of collaboration with diverse partners. The Director of Public Programs will report to the Chief Civic Program Officer.

Chief Technology Officer

The Shed is seeking an inspired leader, visionary, and practitioner who embraces the transformative power of fusing art and technology. The ideal candidate will have deep knowledge of building and running enabling technology, combined with a passion for groundbreaking applications of tech to cultural institutions and the artists they support. This is an opportunity to found and grow an industry leading digital engagement experience at a premier performance space in the heart of Hudson Yards, an urban technology showcase that is emerging as a globally renowned cultural and commerce nexus in New York City.

Technical Director

The Technical Director will have strong technical design and development skills, work well under short time constraints, and be able to pivot easily from one task or idea to another. They should be experienced with all aspects of technical production, and have an in-depth knowledge of NYC vendors and practices. Theater, music, and event production experience is essential, as well as an open and creative approach to the production process. Sensitivity to varying artists’ and clients’ needs and patience amidst changing priorities will help immeasurably in this position.